If you run ads on Facebook, and aren’t able to sell a product, will you get a refund from Facebook? If you buy a year’s worth of hosting and domain name and don’t’ use it, will you get a refund from Godaddy? If you open a Shopify store, and don’t’ add any products, or run any ads, but still keep it running for 6 months, will you get a refund for the 6 months subscription from Shopify? It’s the same with SEOGB Service. You saw what was on offer, you bought it, we gave you access to everything, and we completed our service. Therefore, it doesn’t make any sense to ask for refund from us. It’s a Group Buy Tools sharing service, the nature of the service is different from other services, it's difficult to maintain uptime with these kind of services, we try our best to provide highest uptime to our customers so that we can retain them. We know if our service quality is not good customers will not stay with us, we already know this therefore we try our best to provide maximum uptime, however, if sometimes tools goes down, please let us know via support we will try our best to make it available for you.